Because our products are made without preservatives, we recommend enjoying them within one month of purchase and within one month of opening. Please store refrigerated after opening and always use a clean utensil to avoid contamination.

As our products are preservative-free, natural mould growth can occasionally occur if not stored correctly. In some cases, mould may be safely removed from the surface and the product consumed underneath, however we recommend using your own discretion and discarding the product if you are unsure.

We hope you enjoy a more wholesome, homemade product, made the traditional way, without unnecessary additives or preservatives.

If you’re unhappy though, please email us at info@houseofisobel.com.au.

By purchasing House of Isobel products, you acknowledge that our preserves, relishes and condiments are traditionally handmade in small batches using natural ingredients and without added preservatives. As a result, shelf life may differ from commercially manufactured products containing artificial stabilisers and preservatives.

Customers are responsible for following all storage and care instructions provided on product labels and our website, including refrigeration after opening and the use of clean utensils to avoid contamination. House of Isobel cannot guarantee product longevity where products have been improperly stored or handled after purchase.

Due to the natural nature of our products, occasional surface mould may occur over time. By purchasing from House of Isobel, you acknowledge and accept these characteristics as part of buying a preservative-free, homemade-style product crafted in the traditional way.

We thank you for supporting small-batch family recipes made with care, quality ingredients, and without unnecessary additives or preservatives.

At House of Isobel, we respect your privacy and are committed to keeping your personal information safe.

We only collect the information necessary to process and fulfil your order, including your name, shipping address, contact number, and email address. This information is used solely for order processing, delivery updates, and essential customer communication relating to your purchase.

We do not sell, share, rent, or distribute your personal information to third parties for marketing purposes.

House of Isobel does not operate a mailing list, newsletter subscription, or marketing email service. The only emails you will receive from us are directly related to your order or customer enquiries.

Payment information is processed securely through our third-party payment providers, and House of Isobel does not store your credit card or payment details.

By using our website and purchasing our products, you consent to the collection and use of your information for these limited purposes only.

If you have any questions regarding your privacy or personal information, please email us at info@houseofisobel.com.au.